Your data.
Our trust.
Protecting your personal data matters to us. Here you can find out which data we process and why.
For us, data protection is a matter of trust.
We treat your personal data confidentially and in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).
With this privacy policy we inform you which personal data is processed when you visit our online shop, place an order or get in touch with us.
Who is behind Lovely Dolls.
If you have questions about data protection or would like to exercise your rights, you can contact us at any time at the e-mail address above.
Which data we process.
Depending on how you use our online shop, different personal data may be processed.
- First and last name
- Billing and delivery address
- E-mail address
- Telephone number, if provided
- Order and payment information
- Information about your order
- Messages and content you send us
- Technical information about the use of our website
- IP address
- Browser and device data
We generally process personal data only to the extent necessary to run our shop, process orders, communicate with you or comply with legal obligations.
When you visit our website.
When you visit our website, certain technical information is processed automatically.
This may include, for example:
- IP address
- Date and time of access
- Pages visited
- Browser type and version
- Operating system used
- Referrer URL
This information may be technically necessary in order to provide the website securely and correctly.
When you write to us.
If you contact us by e-mail or via a contact form, the details you submit are processed in order to handle your enquiry and reply to you.
Depending on the content of your enquiry, the following data in particular may be processed:
- Name
- E-mail address
- Telephone number
- Content of your message
- Other information you provide voluntarily
Processing takes place on the basis of the applicable legal provisions.
When you order from us.
When you place an order in our online shop, we need certain personal data in order to process and fulfil your order.
Small files, useful functions.
Our website may use cookies and similar technologies.
Cookies are small text files that can be stored on your device.
We may use technically necessary cookies that are required to operate the online shop, for example for:
- Shopping cart functions
- Login and customer account
- Security functions
- Technical settings
- Ordering processes
For non-essential cookies or comparable technologies, your consent is obtained before they are used – where required by law.
When other services help.
Where external services are used on our website, it may be necessary to transmit personal data to these providers.
This may concern, for example, technical hosting, payment, shipping, analytics or communication services.
The respective providers process personal data in accordance with their own privacy policies.
We select external service providers carefully and make sure that personal data is processed only to the extent necessary.
Data does not stay forever.
We store personal data only for as long as is necessary for the respective purpose.
In addition, statutory retention obligations may apply, in particular for business and tax-relevant documents.
Once the respective retention periods have expired, the data is deleted, unless there is another legal basis for storing it.
Your data.
Your rights.
Within the framework of the legal requirements, you have various rights with regard to your personal data.
Access
You can request information on whether and which personal data we process about you.
Rectification
You can request the correction of inaccurate or incomplete personal data.
Erasure
Under certain conditions, you can request the deletion of your personal data.
Restriction
Under certain conditions, you can request a restriction of processing.
Data portability
Under the legal conditions, you can receive your data in a structured format.
Objection
Under certain conditions, you can object to the processing of your personal data.
We treat your data with care.
We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.
The transmission of personal data via our website can be protected in particular by an encrypted connection.
When something changes.
We reserve the right to amend this privacy policy if legal requirements, technical circumstances or the services we offer change.
The current version published on this website applies in each case.
We are here for you.
If you have questions about the processing of your personal data or would like to exercise your data protection rights, you can contact us at any time.
Write an e-mail